1 Introduction
Ku918 (ku918.win) is one of Bangladesh's most trusted online gaming and Sports Betting platforms. When you use our services, you share certain personal information with us. This Privacy Policy explains what information ku918 collects, why we collect it, how it is stored, and under what circumstances it may be shared with third parties.
We believe transparency is the foundation of a good relationship. That is why this policy is written in clear, straightforward language — so every user understands exactly what ku918 does with their data. This policy should always be read alongside our Terms and Conditions.
2 What Information We Collect
Ku918 only collects information that is necessary to deliver our services properly. We do not collect unnecessary or excessive data. The types of information collected are detailed below.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Age Verification & KYC Completion |
| Contact Information | Mobile number, email address | Account verification and sending important notifications |
| Financial Information | Mobile Banking/Nagad number, bank account details | Processing Deposits & Withdrawals |
| Transaction Records | Betting history, deposit/withdrawal logs | Account Management & Dispute Resolution |
| Device & Location | IP address, device type, browser | Ensuring Security & Preventing Fraud |
| Usage Information | Page visits, click patterns, session duration | Improving the Platform & Enhancing User Experience |
3 How We Use Your Information
Ku918 uses the information it collects strictly for the purposes it was gathered for — nothing else. The primary uses of your data are:
- Account Management: Registration, login, password recovery, and KYC verification.
- Financial Transactions: Processing all deposits, withdrawals, and financial transactions.
- Customer Support: Addressing your questions, complaints, and issues.
- Security & Fraud Prevention: Detecting suspicious activity and keeping accounts secure.
- Legal Obligations: Meeting regulatory requirements and complying with anti-money laundering (AML) laws.
- Platform Improvement: Analyzing user preferences to improve our services.
- Promotional Communications: Sending you offers and bonus notifications with your consent.
We never share your information with ad networks, data brokers, or unrelated third parties. Your privacy at ku918 will never be treated as a commercial commodity.
4 How Long We Retain Your Data
Ku918 retains your information only for as long as necessary. While your account is active, all data is held on secure servers. Certain information may be required to be kept longer to meet legal obligations.
- Account data: may be retained for up to 5 years after account closure.
- Financial transaction records: 7 years (in accordance with international financial regulations).
- Customer service contact retention: 3 years.
- Cookie data: typically 1–2 years (varies by type).
- IP logs and security records: 6 months to 2 years.
5 Who We Share Your Information With
Ku918 does not sell your data. However, limited information may be shared with specific parties as necessary for the normal operation of our services:
- Payment Processor: Payment gateways such as Mobile Banking, Nagad, Rocket, or bank transfers — only the information necessary to complete a transaction.
- Technology Partners: Hosting, cloud storage, or security service providers — bound by strict confidentiality agreements.
- Regulatory Authority: In response to legal orders or regulatory requirements, in compliance with applicable law.
- Fraud Prevention Agency: Cooperating with industry-standard agencies to investigate suspicious activity.
Your information is not shared with anyone outside of the above cases. All third parties are bound by strict data protection agreements — any party that breaches these agreements will have their relationship with us terminated.
6 Cookies & Tracking
Ku918.win uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help enhance your experience.
- Essential Cookies: Maintaining login sessions and ensuring security — these cannot be disabled.
- Functional Cookies: Remembering your preferred language, theme, or settings.
- Analytics Cookies: Understanding which parts of the platform are used most — all data is anonymized.
- Marketing Cookies: Showing you relevant offers with your consent.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain site functionality.
7 Your Data Rights
Every ku918 user is entitled to the following rights. To exercise any of these rights, please contact our support team:
- Right to Access: You can find out what information ku918 holds about you and request a copy.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request deletion of your data under certain conditions.
- Right to Restrict Processing: You may object to the use of your data for specific purposes.
- Data Portability: You can receive your information in a machine-readable format.
- Right to Withdraw Consent: You may opt out of marketing communications at any time.
8 Our Security Measures
Ku918 has implemented industry-standard technical and organizational measures to protect your information. Our security framework includes:
- SSL/TLS Encryption: All data transfers are encrypted, from the moment you access the site.
- Two-Factor Authentication (2FA): An additional layer of security for your account.
- Firewall & DDoS Protection: Protecting our servers from external attacks.
- Data Masking: Sensitive information is partially masked within internal systems.
- Regular Security Audits: Periodic penetration testing to identify and address vulnerabilities.
- Staff Training: Regular staff training and awareness programs on data protection.
However, no data transmission over the internet is entirely risk-free. We take every precaution we can, but no system can guarantee 100% security. We encourage you to do your part as well — use a strong password and keep 2FA enabled.
9 Minors' Data
Ku918 services are strictly for individuals aged 18 and above. We do not knowingly collect information from anyone under 18. Age verification is mandatory at registration.
If you believe that data belonging to a person under 18 has entered our system, please notify our support team. We will promptly verify and permanently delete that information.
10 Privacy Policy Updates
Ku918 may update this Privacy Policy from time to time. Changes may be driven by new legal requirements, technical updates, or service improvements. For any significant changes, we will notify you via your registered email or a platform announcement.
Continued use of the platform after any changes will be taken as acceptance of the updated policy. The date of the latest update is always shown at the top of this page — please check back regularly.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated support team:
- Email: [email protected]
- Live Chat: Available 24/7 — click the chat icon at the bottom right of the platform
- Response Time: Usually within 24 hours; up to 3 business days for complex issues
Our customer service team can assist you in both Bengali and English. We are always here to support you in protecting your privacy.